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Frequently Asked Questions How do I decide which system is best for me? Do we provide any local phone numbers? Can
I use this service in Canada?
Do I have to sign any long-term contracts? Can I transfer my toll-free number to another company if I leave? Do we provide international calls or dialing? How long can outgoing messages be? How long can incoming messages be? Can I request a specific phone number - e.g. one that spells out a name? I already have an 800 number. Can I transfer that number to your service? How many messages can be stored? How long? What are inbound/outbound and connected calls? Why do you ask for my social security number on the order form?
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Who are we?800voicemail.NET is a division of Techno-Logic Corp. Techno-Logic opened its doors in 1987. Our mission is to first provide innovative, practical, and top-quality communication services that save time and greatly improve the way people do their work from home, on the road, or from a office. In addition, we support any entrepreneur with a direct and easy way to earn extra income for their companies. Our call center, located in beautiful San Diego, California, has a 10+ year history. Our clients are located all over North America. How quickly can service be started?NEW! Instant activation is now available. Assuming you are paying by credit card (not check), and your card can be charged, we will give you a number immediately. Otherwise, your service will normally be live either the same business day, or the next business day. Incomplete applications or incorrect information can delay the application process. Rush setup is available for a one-time fee of $50. How do I decide which service is best for me?We have summarized the features and given some advice on which service might be best for you here. Do we provide any local phone numbers?No, we do not provide local numbers. Your service is accessed via your own toll-free number. This can be especially useful if you travel. Email delivery of voice and fax messages, and a web interface (with bundled emailed message delivery) are available on the PRO and LITE. They are standard on the XTREME. Please visit our PRODUCTS page for details. How much do calls cost?Within the United
States (including Alaska and Hawaii), Puerto Rico, and the U.S.
Virgin Islands, one-way calls
into or from the system (messages delivered or calls to check messages) are
always billed at a low rate of 6.9 cents per minute. Calls that are
between multiple parties (call transfer, cardless calling card, call return) are
billed at 11.3 cents per minute. Billing only begins once a call is
connected. To see rates for calls to other areas, click here.
What are the setup costs?There is a one-time activation fee of $25 (except for custom services). Your initial payment for basic plans is first and last month (including options) plus activation fee. Your initial payment for bulk minute plans is first month (first and last for any options) plus activation fee. If paying by
check, an additional deposit of $75 is needed. Can I use this service in Canada?
Do I have to sign any long-term contracts?No, you do not! Service is month to month and you can stop at any time with a 30 day notice. Can I transfer my toll-free number to another company if I leave?Sure.
You can take your number to another service provider if you choose
to do so. Do we provide international calls or dialing?Though most of
our business is in the United States, we do provide the ability to
forward messages or live callers to international
destinations. An extra deposit and a small set up fee may be required.
We do not provide international inbound calling. How long can outgoing messages be?
Outgoing messages can be as long as you want them to be. There is no
maximum time restriction. How long can incoming messages be?Incoming messages (not live callers) are limited to 2 minutes. This is done to prevent an accidental (or intended) misuse of your personal 800 number billing time. A live phone conversation has no time limit. Can I request a specific phone number - e.g. one that spells out a name?Yes! We call these vanity numbers. There is a one time fee of $30 to set this up. Just ask your representative. 866 & 877 vanity numbers are easier to find, followed by 888 numbers, followed last by 800 numbers. Note: shorter letter combinations will increase the possibility of finding a requested number. The more letters in your request, the harder it will be to find an available number. E.g. (xxx) GETNAME is less likely to be available than (xxx) xxx-NAME or (xxx) NAME-xxx. NOTE: Please allow an extra few days to get these numbers assigned. I already have an 800 number. Can I transfer that number to your service?Yes you can. We can arrange to have your existing toll-free number transferred to us so you can enjoy our low rates. There is a one time fee of $30. Once the number is transferred to us, the original carrier is out of the loop; you should not be billed by them any longer. How many messages can be stored? How long?The system can store an unlimited number of messages. Messages can be saved for 30 days. What are inbound/outbound and connected calls?Inbound and outbound calls involve only one party (e.g. a person, pager, fax machine) calling into the system or getting information from the system. Inbound calls are to your 800 number including receiving faxes or a caller listening to information. Outbound calls are from your service including delivering messages to you, or forwarding faxes. Connected calls are calls involving two parties (usually 2 people having a conversation) and can occur from live caller forwarding, cardless calling card use, or call return. Why do you ask for my social security number on the order form?Some of our older
order forms requested a social security number as ID. We do not
run credit checks, so we used the ss# as a way of validating a
person's identity for the protection of the card holder (Fraud
Deterrent). Our current preferred ID method is the 3-digit
security code on the back of your credit card. Can I become a reseller?Yes you can! We provide lucrative commissions on monthly rentals, car bonuses, training, support, and more. Visit our reseller page for more information.
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